Ineptitude

A phone call as part of my job.

[I've been on hold for 5-10 minutes --with no hold music, so I wasn't sure if I was on hold or wasting my time -- after being transferred a few times.]
Her: Department of Health and Human Services, how can I help you?
Me: I'm calling with a question about Medicaid.
Her: That's under Social Services....
Me: I'm sorry, I was transferred here.
Her: Under the Health and Human Services we have MaineCare. You need Social Services.
Me: [Staring at the website where it says "MaineCare (also known as Medicaid)."] I'm sorry, I thought MaineCare and Medicaid were the same thing.
Her: No, Medicare blah blah blah...
Me: No, I'm not calling about Medicare, I'm calling about Medicaid. [Silence.] I'm sorry, I wasn't calling about Medicare, I have a question about Medicaid.
Her: We call it MaineCare.
Me: That's what I thought.